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Tom’s Guide
Tom’s Guide
Technology
John Velasco

Massive Verizon outage — latest service restoration updates, cause being investigated

Verizon store front.

Many Verizon customers spent yesterday (September 30) in complete disarray with their phones stuck in SOS mode due to an apparent outage. Verizon has since reported it solved the issue on their press account on X, but as of Oct. 1 there are still complaints of outages and SOS issues on phones. 

The first sign that something was wrong occurred at around 10:00 a.m. yesterday, as service tracker Downdetector registered a huge spike starting with many customers saying on X and Threads that they were having issues placing phone calls. The reports started to tail off by 7 p.m. ET, with many Verizon customers reporting that they could make calls once again, with the situation remaining stable overnight.

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