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Richard Forno, Principal Lecturer in Computer Science and Electrical Engineering, University of Maryland, Baltimore County

Massive IT outage spotlights major vulnerabilities in the global information ecosystem

Displays at LaGuardia Airport in New York show the infamous "blue screen of death." AP Photo/Yuki Iwamura

The global information technology outage on July 19, 2024, that paralyzed organizations ranging from airlines to hospitals and even the delivery of uniforms for the Olympic Games represents a growing concern for cybersecurity professionals, businesses and governments.

The outage is emblematic of the way organizational networks, cloud computing services and the internet are interdependent, and the vulnerabilities this creates. In this case, a faulty automatic update to the widely used Falcon cybersecurity software from CrowdStrike caused PCs running Microsoft’s Windows operating system to crash. Unfortunately, many servers and PCs need to be fixed manually, and many of the affected organizations have thousands of them spread around the world.

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