Martin Lewis shared a crucial new warning to everyone paying their energy bills by direct debit during an appearance on This Morning earlier this week. The consumer champion explained to viewers that direct debit is still the cheapest way to pay for gas or electricity bills and anyone thinking of cancelling should be prepared to pay more.
He also urged anyone with more than one or two months’ worth of credit on their energy account to contact their supplier and ask for a refund. If they refuse, offering excuses that the credit is needed for the winter months when usage is higher, the financial journalist advises making a formal complaint and if that doesn't work, make a complaint to the energy ombudsman.
Co-presenter Josie Gibson read out the question from a This Morning viewer who said they had £2,500 in credit on their energy account - £2,000 on gas and £500 on electricity, but their supplier had refused to give them a refund.
