Martin Lewis has issued a fresh warning to those who pay their energy bills via direct debit in response to a complaint that one energy customer was being denied their credit back.
Appearing on ITV's This Morning earlier this week, the MoneySavingExpert founder responded to one viewer who called in from home to seek advice after finding themselves thousands of pounds in credit on their energy account. Co-host Josie Gibson read out the plea for help from the viewer, who said they had a total of £2,500 in credit on their energy account but their supplier had refused to give them a refund.
Martin responded by outlining how credit works when it comes to paying energy bills by direct debit - and why now is the best time to claim it back. But despite telling the viewer to raise a formal complaint with their supplier, the financial expert urged viewers at home that direct debit is the best way to pay for energy, the Daily Record reports.
