Martin Lewis has explained three things that can cause your energy bill to be incorrect.
Errors in a bill can cause billpayers to be over charged. The Money Saving Expert explained what to look out for and how to fix any issues that may occur in your bill.
Speaking on his ITV Money Show Live show, Martin answered a viewer's question as they asked whether it was right that her energy bill is rising from £49 to £123.
READ MORE: Money Saving Expert Martin Lewis issues £4,350 energy bill warning
He read out an email from her, which read: “I have just received my new monthly direct debit from my energy provider and it has gone from £49 to £123 from September and then £181 per month from October 28. I am in credit of £200, is this correct, as this will be one week’s pension money?"
Martin explained that most households should expect their bills to have doubled from last year, but if your bills are exceptionally high then there are still some checks that should be made. He listed the three things to keep an eye out for.
The money expert said: "First of all, are you giving regular meter readings or do you have a working smart meter? If you don’t, you need to get in touch and do a regular meter reading because the estimate could be wrong.
"You’re in credit, not in debt, so that would indicate it shouldn’t go up much. The one other thing is, have you come off a cheap fix, in which case your bill would have risen by far more than double over the last year. If you’ve passed all those tests, then that would seem far too high for me."
Martin made a suggestion of using an online energy calculator to give you an idea of what you should be paying and then advised that you contact your supplier. He said: "Get in touch with the energy firm, call it up, politely - as the call centre operators haven’t done anything wrong - and say, please can you tell me why you’re putting my direct debit up.
"If they can’t justify it to you, then you have the right under energy firm licence conditions to have your direct debits lowered."
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