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WEKU
WEKU
Health
Meg Anderson

Many 911 call centers are understaffed, and the job has gotten harder

911 NPR Police Mental Health Tamir Rice United States
Sara Harper started at Denver 911 in 2013. While she found the job rewarding, she often worked long hours and struggled with anxiety. After a few years, she decided to leave. (Eli Imadali for NPR)

Sara Harper says nothing really prepares you for the moment you put on that 911 headset.

"There's a little spike of adrenaline because you're like, 'oh, god, here we go,'" says Harper, who started at Denver 911 in 2013. "'What is this going to be? Is it just going to be an easy one? Is this going to be an annoying one? Is this going to be the call that changes my life?'"

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