A Mansfield homecare service user said they were left in bed for an average of 15 hours by carers. The person made the claim to a Care Quality Commission (CQC) inspector, who rated Jigsaw Homecare as 'inadequate'.
The service, which supports 124 people in their own homes, has been placed in special measures as a result of the inspection carried out in February. However the manager of the service says many of the claims are "not true".
In the report a service user said: "They are not coming at the correct times, I am left in bed for an average of 15 hours, I have let them know, they say they haven't got the staff. They put me in bed at 6.30pm when I'd prefer to go to bed at 8pm."
