MANGALURU: The Airports Council International (ACI) has awarded the certificate of accreditation to Mangaluru International Airport (MIA). The accreditation is for level one of the Airport Customer Experience Accreditation programme.
The certificate was issued on March 16, and is valid for a year. The certificate recognizes the commitment of MIA to continual customer experience improvement.
The MIA spokesperson said that the accreditation programme aims to further strengthen the airport’s continued endeavour to enhance customer experience enhancement. Participating airports undergo a comprehensive review and training process, that includes stakeholder and employee engagement and staff development. It is the only programme in the airport industry, to provide a total view of customer experience management.
MIA is the third airport in India from the Asia Pacific region, to get this accreditation. The programme forms a part of ACI’s globally established Airport Service Quality (ASQ) programme. It is designed to help airports implement best practices, educate employees, and ensure customer satisfaction through excellence in service.
