Manchester Airport has said a documentary airing scenes of "chaos" has given an "inaccurate impression" of operations.
It was previously reported that amid complaints of huge queues, delays, cancellations and lost luggage, an undercover reporter got a job as a baggage handler at the airport as part of a Channel 4 Dispatches documentary. Working for Swissport, the reporter described it as "absolutely brutal".
Baggage handlers had described how team numbers of "experienced staff" had been slashed and workers were now undertaking "brutal shifts" which would previously have been covered by two or more people pre-pandemic. Swissport, the baggage-handling company used by many airlines, sacked over half of its 6,000 baggage handling staff during the pandemic.
