The boss of Manchester Airport has quit amid a growing backlash following chaotic scenes over the last few weeks to pursue 'new career opportunities'.
Manchester Airports Group (MAG), which owns Manchester, Stansted and East Midlands airports confirmed this afternoon that Karen Smart has decided to leave the business after eight years. It comes after several reports of long passenger queues, staff shortages and calls from city leaders for management to 'get a grip' of the growing crisis.
Karen, who took on the Managing Director role at the start of the pandemic, has navigated the hub through the impacts of Covid-19, and has also led the start of its controversial recovery, MEN reports. The ECHO has reported previously on passengers frustrated with the 'chaotic' organisation at the airport.
