It is the 'luck of the draw' whether people 'breeze through' airports or their holiday experience is 'traumatising'.
Manchester Airport has hit headlines in recent weeks due to reports of "chaotic" scenes. Earlier this month, a documentary was aired on Channel 4, in which an undercover reporter got a job as a baggage handler.
Airport bosses hit out at the documentary, saying it was not an accurate representation of the current operations. The ECHO previously reported how a mum and her son were forced to sleep on a "cold floor ", waiting for their luggage, as they described their experience as "traumatising".
