A would-be traveller excited to see his girlfriend for the first time in three months claims that he was unable to visit her due to a small stain on his passport. Jamie McMann had booked flights to Cancun, Mexico through TUI to see his partner - who had been away travelling around South America.
The 26-year-old told how there had been some confusion at the check-in desk in Manchester Airport, April 29, where Jamie claims TUI staff queried the stain, before assuring him that his documents would be fine for travel. He also claims that he has used the same passport to travel multiple times over the years, landing in the likes of Tunisia, Romania and Serbia without hassle.
However, when reaching the gate to board the plane, Jamie alleges that staff raised concerns with the stain - and that it had not been documented on the system by the staff member who checked it just hours before. He said: "I explained I had been through this with the TUI manager at check-in, who had explicitly assured me this wouldn't happen as they had already followed procedure"
