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The Economic Times

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Man loses Rs 9,800 after scratching a fake UPI cashback card; consumer commission orders Federal Bank to pay 17,800; know why

Federal Bank UPI RBI Kerala The Banking Ombudsman

A Kerala consumer commission has ordered Federal Bank to pay Rs 17,854 to a customer after it reversed a fraud refund it had already credited to his account, and then blamed him for the unauthorised transactions that triggered the dispute in the first place.

The order was passed on 5 August 2026 by the District Consumer Disputes Redressal Commission, Thiruvananthapuram, four years after the complaint was filed in 2021.

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