A man said he was offered "no explanation" after his easyJet flight was cancelled suddenly as he waited in departures.
Matthew Jones was set to fly to Munich from Manchester Airport at 2pm on Tuesday, June 7. Having checked in online two days before the flight, he arrived at the airport in good time and made it through to the departure lounge.
However, he found that the flight had been cancelled as he got up to go to the toilet. Matthew was travelling to Munich to watch Germany play England in the Nations League on Tuesday night, and the cancellation meant he missed the match.
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He told LancsLive : "I was sat in the departure lounge and I got up to use the loo. That's when I saw on the board that my flight had been cancelled. I went to the easyJet desk and they offered no explanation, they just said I could have a refund or change my flight for the day after or Thursday, but that wouldn't make any sense because I'd miss the game."
Matthew said he has travelled "a fair bit" over the last few months, with no problems up until that point. His travel disappointment comes after easyJet has come under fire for recent cancellations, while Manchester Airport's continued struggles have been well documented.
Matthew added: "Everything looked normal when I was checking-in and when I got to the airport. I was checking for delays before I went but there was no indication of anything.
"I even flew with easyJet last week to go to Barcelona and had no problem. You could see a few England fans were disappointed when the flight got cancelled. I've opted for the refund because I was just going to be in and out of Germany for the game so I had to miss it."
LancsLive contacted easyJet for comment, who said: "We are very sorry that this customer’s flight from Manchester to Munich was cancelled. We notified customers directly of their options to rebook or receive a refund and are providing hotel accommodation and meals where required. Our customer service hours and hotel accommodation sourcing have been extended to support impacted customers and help get them to their destination as soon as possible.
"Nonetheless we fully understand the disruption this will have caused to their plans and we are very sorry for this. Our team are reaching out to them to talk through their options and reimburse them for any reasonable expenses."
