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The Guardian - UK
The Guardian - UK
Business
Rupert Jones

‘Mainly, you fast fooded’: Monzo under fire over ‘shaming’ year-end reviews

Monzo logo
Monzo said it aimed to ‘provide an engaging and sometimes light-hearted summary of a customer’s year’. Photograph: Dado Ruvić/Reuters

When does lighthearted banter become inappropriate and humiliating?

The digital bank Monzo has been accused of overstepping the mark by using the data it holds to tell one customer with a past eating disorder that she eats a lot of fast food, spends “more than most” on Just Eat takeaways, and had banished her life goals thanks to her spending choices.

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