An Edinburgh hotel has apologised to one guest who complained about her visit - claiming that the stay was "noisy" and "unsettling".
The Crowne Plaza is a popular hotel in the capital which averages a four out of five star review overall - with guests praising the location, cleanliness and value for money.
However, one guest was left unsatisfied with her stay, as she noted that while the staff were friendly, she was really upset by the sheer "noisiness" of the entire hotel.
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She praised the hygiene and breakfast on offer at the hotel, but said that she overall would not recommend the hotel to anyone.
Writing on TripAdvisor, the woman said: "All what is left of this place is past glory. The rooms are old-school, but not in the 'fancy hotel of the previous century' way - it’s just creepy.
"Many comments here talk about small rooms. Ours was too big for the furniture that was in it. Unsettling almost.
"The thing that bothered me most was noise. All night long we heard squealing pipes and buzzing sounds in our room. This is a rather expensive hotel, but even a cheap one should try to offer restful nights.
"I personally liked the breakfast. It’s true that only scrambled eggs are served at the buffet, but you can ask for fried, poached, … as well.
"The staff was friendly. No complaints about the hygiene either. I would however not recommend this place."
The woman also added a tip within the review, writing: "For who don’t like cutlery being thrown: don’t sit in the middle of the breakfast room. Pick a table at the door."
The hotel responded to the guests review on TripAdvisor, and apologised for the experience she had during her stay - and promised to improve the hotel.
The hotel owners said: "Thank you for staying at our Crowne Plaza Edinburgh - Royal Terrace. We appreciate you for being one of our valued guests and for sharing your feedback.
"We strive to make each stay as pleasant and comfortable as possible. While I am glad that you found our staff friendly, I am sorry to learn about your experience during your stay.
"I shared your comments with our hotel management team to improve the areas you identified and to better suit the needs of our guests.
"I hope you will revisit and allow us to provide you with the seamless stay you deserve."
The Crowne Plaza is a popular hotel in Edinburgh, with over 400 positive reviews on the website, as one reviewer said: "Stayed in Crowne plaza for two nights. It was amazing. Staff were so friendly and so helpful. A new staff member checked us in and did a great job.
"Gave us an amazing room so clean and bed was so comfy. Really quiet at night so felt very rested. Edinburgh is a gorgeous city and would definitely recommend staying in crowne plaza."
Another positive review read: "Really surprised by some of the recent reviews on here - lovely, comfortable, newly refurbished room.
"Staff all very attentive, breakfast nice and even complementary drinks in the bar as it was my birthday on check-in. Would definitely stay again."
And another said: "Two-night stay for a city-break - lovely (huge) room with fabulous comfortable bed and decent WiFi.
"So much nicer to have a bit of room rather than a tiny bland identical room. Can't comment on food as did not eat there, but service and staff were friendly and helpful. Would stay again."
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