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Susan Neely-Barnes, Professor of Social Work, University of Memphis

Low pay, high staff turnover and employee burnout took a toll on social service nonprofits during the COVID-19 pandemic − new research

Professional caregivers do essential work but often earn low wages. FatCamera/E+ via Getty Images

Social service nonprofits had high rates of staff turnover and a hard time filling vacant positions in 2022 as the COVID-19 pandemic was ending.

Low salaries, inadequate benefits, staff burnout and a shortage of qualified job applicants were largely to blame. The staffing problems were so severe that some of the people leading these organizations were afraid that they might have to close their doors.

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