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Tom’s Hardware
Tom’s Hardware
Technology
Aaron Klotz

Louis Rossmann is suing Samsung after firm offers refund for defective SSD while still selling the drives on Amazon — spat over 4TB 990 Pro SSD is headed to court [Updated]

Louis Rossman .

Popular Right to Repair activist Louis Rossman is threatening to take Samsung to court for not replacing his personal 4TB 990 Pro SSD that failed within the drive’s warranty period. In a YouTube video, Rossman shared back-and-forth emails he had with Samsung support in his attempt to get the drive replaced under warranty, which ultimately failed. Instead, the SSD maker offered to refund him for the drive, citing a lack of stock despite the drive being listed on Amazon at Samsung's own store for $949 with plenty of stock. Rossman demands that Samsung replace the drive itself instead of providing a refund, and is now suing to force the matter.

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