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Nottingham Post
Nottingham Post
National
Joel Moore

Long Eaton grandma waiting in 'biting' pain as operation cancelled due to ambulance no-show

Long Eaton Emas Nottinghamshire Royal Derby Hospital

A 78-year-old Long Eaton woman has been left waiting in pain for a hip operation after an ambulance did not show up to take her to an appointment.

Gill Atkinson said she felt "like someone had pulled the rug from underneath me" when the non-emergency patient transport service (NEPTS) failed to arrive at her home on May 5. The grandma, who lives alone, subsequently missed a pre-op for a hip replacement at Royal Derby Hospital.

East Midlands Ambulance Service (EMAS), which runs the service, apologised and said it had "got it wrong". Speaking to Nottinghamshire Live, Ms Atkinson said the extended wait had "screwed my head".

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