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Evening Standard
Evening Standard
Technology
Josie Clarke

Life ‘harder than five years ago for over-60s due to more online services’

Age UK Internet

A third of people aged over 60 say life is harder than it was five years ago because more services are online, according to a survey.

The research for Age UK found 53% of respondents felt frustrated when they were recommended to access services online rather than in person or on the telephone.

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