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Evening Standard
Evening Standard
Vicky Shaw

Lenders encouraged to improve digital processes to help borrowers’ understanding

Lenders are being encouraged by the Financial Conduct Authority to consider how their digital processes can help prospective borrowers to understand what they are signing up for (Dominic Lipinski/PA) - (PA Archive)

People looking to borrow digitally could be at risk of bypassing important information if lenders’ online and in-app processes are not designed well enough, the regulator has said.

Lenders are being encouraged by the Financial Conduct Authority (FCA) to consider how their digital processes can help prospective borrowers understand what they are signing up for.

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