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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Legal & General’s claim delays are adding to my trauma after brain surgery

A medical history form
How you answer the smallest questions when applying for medical insurance can prove crucial. Photograph: Alamy

I am 35 with two young children. Seven months ago, I was diagnosed with a brain tumour and underwent emergency surgery. I made a claim on my Legal & General income protection policy as I was signed off work.

I have since undergone 33 sessions of radiotherapy, and two rounds of chemotherapy, all while trying to deal with Legal & General which is poor at replying to emails and providing updates. Every time my doctors provide requested information, it takes weeks to be assessed.

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