Savannah James says sales associates at Hermès in Milan and Chanel in Paris were fired after she and close friend April McDaniel complained about how they were treated during luxury shopping trips. The women say the disputes ended with shut‑down stores, private shopping sessions and champagne and caviar, placing their account at the centre of a wider conversation about high‑end customer service and celebrity influence.
'One time we went to Milan, they treated us like sh*t,' McDaniel said while recalling the Hermès visit. James, the wife of NBA star LeBron James, said the pair had a scheduled appointment but were initially made to feel unwelcome.
