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Evening Standard
Evening Standard
Vicky Shaw

Leading with kindness is important, HMRC boss tells MPs

HMRC JohnPaul Marks the Treasury Committee Treasury Committee Environment Scottish Government
HMRC boss John-Paul Marks told the Treasury Committee that the revenue body has ‘a very stretching transformation ahead of us’ (Alamy/PA) -

An HM Revenue and Customs (HMRC) boss has told MPs he feels it is important to lead with “kindness”.

John-Paul Marks, first permanent secretary and chief executive at HMRC, highlighted the importance of kindness for staff and customers.

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