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Mark Ma, Professor of Business Administration, University of Pittsburgh

Layoffs tied to AI hurt worker productivity – and the reason may surprise managers

When companies announce layoffs as a result of AI, they overlook the damaging effect on workers' morale. Justin Sullivan/Getty Images

Business leaders and investors face a deepening paradox: Companies are pouring more money into artificial intelligence than ever, but they’re not seeing the gains in productivity that they expect.

Even CEOs are starting to admit this disconnect. One Atlanta Federal Reserve study found that about 90% of executives believe AI has not yet boosted productivity at their companies. Other evidence suggests that the broader increase in productivity seen since 2021 is more likely due to remote work or factors other than AI, like downsizing in sectors such as technology.

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