When you're shopping for a new laptop, you need to consider many characteristics of the device, like the performance, battery life, display and design and of course, price. However, the quality of tech support you'll receive from the manufacturer should also be a factor.
The level of customer service you'll get doesn't appear on a spec sheet, but it matters a lot when you're trying to get a report done for the next day and the touchpad or display just stopped working. That's why, for more than a decade, Laptop Mag has published our Tech Support Showdown, for which we go undercover to test and grade the ten leading laptop brands.
