A landlord has been told to pay compensation to a tenant after failing to fix a major damp issue, leaving a mother and her son unable to use their bathroom.
It was nearly one year after receiving complaints of mould and damp caused by a leak in the bathroom at one of its Durham properties that Believe Housing acknowledged the issue.
The tenant explained to Believe Housing that her son, who is autistic with sensory issues, would no longer use the bathroom due to fear of the ceiling collapsing. Nine months from this point, the works still had not been completed, prompting the landlord to visit the property.
