Universities are, inherently, centres of excellence. Brimming with brilliant thinkers, creative and curious colleagues, the ingredients for successful digital transformation are all there. Yet, in many cases, progress has been slow – even when universities are pouring time, money and energy into change. The professional services firm EY’s latest report on digital transformation in higher education, which draws upon comprehensive interviews with university leaders and focus groups with hundreds of staff around the world, found a number of reasons why.
The report also highlights key insights and strategies to help overcome these barriers. What becomes apparent is that a human-centric approach can help tear down barriers to transformation – prioritising people over processes, understanding that emotions impact efficiency, and empowering the individuals that drive the institution.
