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The Guardian - UK
The Guardian - UK
National
Peter Walker Deputy political editor

Labour warns of ‘Christmas chaos’ on the trains after record payouts for delays

An Avanti West Coast train
Avanti West Coast saw a 128% increase in successful delay repayment claims compared with the same period last year. Photograph: Mark Waugh/Alamy

In analysis that might not come as news to rail passengers already stranded this festive season, Labour have warned of potential “Christmas chaos” on trains after data showed a record level of payouts for rail delays in November.

Three train operating companies – Avanti West Coast, Great Western Railway (GWR) and East Midlands Railway – saw their highest ever number of payments to passengers for delayed services last month, above pre-Covid levels, the party said.

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