Nearly three weeks after the Eaton Fire destroyed their Altadena home, Pete and Angela Mitchell need answers on what to do next.
They registered for FEMA assistance, but got a letter of non-approval. After a 90-minute call to the agency's helpline and a long day at a FEMA recovery center, they learned they needed more insurance documents. But their insurance agent's office also burned down. Now they have the documents, but can't figure out how to upload them to FEMA.
