In a bid to allow its customers to get their grievances redressed, Regional Rural Bank Karnataka Vikas Grameena Bank (KVGB) has launched a call centre facility at its head office in Dharwad.
Inaugurating the call centre at a function on Monday, Chairman of KVG Bank Shreekant Bhandiwad said that the call centre will address calls on various issues from accessing account balances to troubleshooting online transactions and outsourcing financial services.
He said that although digital channels have become an integral part of banking, contact centres are still a primary point for complex interactions with customers. The human touch provided by contact centres is crucial for providing the best customer experience, he said.
