Konversational, a new Irish ServiceNow technology consultancy firm specialising in customer workflow technologies, announces a €2 million partnership with Ergo, a leading Irish IT services firm.
In the first Irish and European deal of its kind, Konversational will provide Ergo with ServiceNow’s Service Provider specific customer workflow solution Technology Provider Service Management (TPSM).
The new technology will enable a seamless connection between Ergo customer care and client services operations with their customers. It will deliver an enhanced experience by providing AI powered self-service functions, proactive care through self-service alerts and faster resolution of issues. Ergo will have a distinct advantage in the marketplace as a ServiceNow provider capable of providing existing ServiceNow customers with this type of unique system integration.
