A Kirkdale GP surgery has been told to improve its service to patients after complaints were raised about access to appointments.
A Care Quality Commission (CQC) report has revealed inspectors have ordered Stanley Medical Centre to tighten up its processes after issues were identified with how it cares for and responds to patients’ concerns. An inspection of the Stanley Road surgery was carried out by CQC officials in April.
The centre, which cares for more than 4,300 patients in north Liverpool, falls under the jurisdiction of the NHS Liverpool Integrated Care Board (ICB).