For a 94-year-old woman, my mother is still very busy and active. So when a vacuum cleaner she liked the look of went on sale at a national electronics chain, Mum drove herself to the nearest store to buy it.
Unfortunately, the shop in her area had sold out by the time she got there. The sales assistant told her it was still available in another Melbourne store – but that store was an hour’s drive away. As active as she is, Mum pointed out that at her age she really could not manage a drive of that length. She asked the sales assistant if they could transfer the vacuum to this store and was flatly told no.
