Jackie was on her way to a doctor’s appointment last fall when she realized her Uber driver’s eyes were not fully on the road. “He had a video playing on his phone and was intermittently looking at it,” she said. Jackie, who is 32 and lives in New Jersey, could not tell exactly what the driver was watching, but she remembers seeing shots of people talking – she guessed it was a video podcast. “I was definitely feeling a lot of dread and distress.”
As they continued on their 40-minute drive down the New Jersey Turnpike – a hectic highway that is not easy driving – Jackie considered saying something. But she felt vulnerable as a rider. “I was alone in a car with someone who was already doing something I found shocking and reckless,” she said. “I didn’t know how they were going to react.”
