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Evening Standard
Evening Standard
National
David Ellis

Keith McNally isn’t alone: Hospitality staff share their worst-ever experiences with customers

Overworked and underpaid: staff across the industry all have hellish tales to tell

(Picture: Peter Chirkov/Pexels)

Putting to one side his disappointing U-turn of forgiveness, Keith McNally’s Instagram evisceration of James Corden either had a certain unabashed brilliance, or was an example of unalloyed unprofessionalism. Either way, it confirmed what most of us have long suspected: that even the most affable on-screen presence is often a bit of a tit off it. And this sort of thing is important to have established, as there is not yet a TripAdvisor for celebrities, unless you count gossip columns or Popbitch.

Mind you, I’d always thought these sorts of goings-on must have done the rounds since the very first restaurant opened (McDonald’s, Paris, 1765). After the maximum amount of effort a journalist can be expected to make these days — a single, hastily scripted Tweet — it certainly appears so. And while McNally went tonto because Corden was a bit rude about his wife’s egg yolk omelette (which, as per food critic Tim Hayward, does sound concerningly like fried custard), it looks like the New York restaurateur has had it easy.

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