A man was left furious after being charged a £249 delivery fee on a JustEat order from Greggs. Liam Halewood had used the food delivery app to treat himself to a sausage, bean and cheese melt from the bakery.
However, it was only after he placed the order that he noticed the eye-watering drop-off charge, Manchester Evening News reports. He explained: "I ordered the food and then it got taken out of my bank showing £249 for the delivery."
Sharing a copy of his receipt to social media, the Boy George impersonator warned others to double check their orders when using the delivery service. In fact, he says that since posting about his experience, more people have come forward to complain of similar issues with the app.
Liam said: "One said it was costing them £900 and another said it was going to cost them £399 for the delivery charges. I think JustEat has had a glitch in its system, which to be honest for a big company it shouldn't happen really.
"If someone didn't check their statement and that money got taken out they say you only have like 24 hours to rectify any order that you have made." Following the incident, Liam said that JustEat corrected his bill.
"They have rectified it now and given me my order for free with £5 off my next order," he said. "But, I think it is important that when you use delivery companies and when you're paying on your card over the internet and the phone that you do check things anyway.
"Some older people who don't really know how to use the internet might have just let that go but because I pulled mine up it got rectified dead quick. This kind of thing has made me realise that you should check every time you're ordering and make sure they're charging the correct delivery fee.
"My thing was just that there was probably a glitch and how many people actually ordered and never checked. This might get people now to double check."
A JustEat spokesperson said: "We're aware of an issue on our platform today that briefly affected the price of delivery orders for a very small percentage of our customers. This issue is now completely resolved and we are in the process of offering a full refund for all customers affected."
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