More complaints about scams are being taken to the Financial Ombudsman Service and there are also signs that fraudsters’ tactics are becoming more complex.
The service, which can be asked by consumers to step in if they cannot reach an agreement with a financial firm, said that in the 2022/23 financial year, it received 21,918 fraud and scam complaints, up by nearly a fifth (19%) compared with the 18,450 complaints it received in 2021/22.
