Bosses at Bristol's biggest department store have apologised to customers after a series of maintenance issues caused closed escalators, lifts and revolving doors and leaks from ceilings being captured by large buckets on the shop floor.
Customers and staff at the John Lewis store at The Mall in Cribbs Causeway have also had no hot water in the toilets for weeks, as well as doors that do not open, lifts and escalators that do not work and water dripping through the four floors.
The store admitted it had had maintenance issues, and had struggled to fix them all quickly because of a nationwide lack of parts, and apologised to customers for any inconvenience they've experienced in their visits to the flagship store.
