The District Consumer Disputes Redressal Commission, Pathankot, Punjab, has directed Northern Railway to pay Rs 70,000 to passengers after jewellery kept in their hand baggage was stolen from a reserved 3AC coach, holding that the incident pointed towards negligence and deficiency in service on the part of railway officials.
The commission also ordered the Railways to pay Rs 10,000 as compensation for mental harassment and agony, along with 6% annual interest on the awarded amount from the date of filing the complaint until its realisation.
