Thousands of Aussies were left stranded overseas after dozens of Jetstar flights were delayed and then cancelled due to engineering and maintenance issues, with some people unable to get home for more than a week. As an over-organised control freak, this is actually my nightmare.
The airline cancelled eight return services from Sydney and Melbourne to Bali last week, and that’s on top of flights cancelled from Thailand and Japan, too. It then wasn’t able to offer any alternative flights home to passengers, some of which were left without a way home for up to nine days.
A spokesperson for Jetstar told Guardian Australia that around 4,000 people had their flights to and from Bali cancelled, but “the majority of impacted passengers have now been re-accommodated and our teams are working hard to find the remaining 200 or so impacted passengers an alternative option”.
As of Tuesday afternoon, there were still 180 people waiting on alternative flights.
Jetstar/Qantas cancelling the same international flight 3 days in a row. No warning. No apologies. No compensation. What a fucking joke. Annual leave wasted. Pre-paid accommodation wasted. How are they even allowed to legally operate like this?
