Airline and holiday firm Jet2 has accused UK airport operators of being "woefully ill-prepared" in the clamour for holidays following the end of Covid restrictions - though it has cleared Newcastle Airport of most of the blame.
The founder of the UK's third largest airline said the lack of planning among the 10 airports Jet2 flies from was "inexcusable" and had led to "atrocious customer service" amid chaos experienced by holidaymakers desperate for long overdue breaks.
Philip Meeson, executive chairman of the Leeds-based carrier, said: “Broadly, most of our 10 UK base airports have been woefully ill-prepared and poorly resourced for the volume of customers they could reasonably expect, as have other suppliers, such as onboard caterers and providers of Airport PRM (passengers with reduced mobility) services. Inexcusable, bearing in mind our flights have been on sale for many months and our load factors are quite normal.
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