Jet2’s chairman has criticised airports for being “woefully ill-prepared” and “poorly resourced”, causing “inexcusable” disruption for its passengers.
Philip Meeson, executive chairman of the travel group, said customers had to endure a “very much poorer experience” due to the chaos caused by airports and suppliers, and had to deal with flight delays, cancellations, long queues, baggage handling problems and a lack of onboard catering supplies.
