Tour operator and airline Jet2 has blasted “inexcusable” airport chaos as it warned its current year performance will depend on how quickly services can return to normal. The travel group said it has been “directly impacted” by the disruption and accused airports and suppliers of being “woefully ill-prepared and poorly resourced”.
It said customers have had to endure a “very much poorer experience” than they should have, with passengers hit by flight delays, cancellations, long queues, baggage handling problems, and a lack of onboard catering supplies. Jet2 executive chairman Philip Meeson said: “Most of our 10 UK base airports have been woefully ill-prepared and poorly resourced for the volume of customers they could reasonably expect.”
He said issues were “inexcusable, bearing in mind our flights have been on sale for many months and our load factors are quite normal”. Mr Meeson added: "This difficult return to normal operations has occurred simply because of the lack of planning, preparedness and unwillingness to invest by many airports and associated suppliers."
