Jeremy Kyle Show counsellor Graham Stanier has defended the programme in the wake of an explosive C4 documentary.
The docu’s claims included a former member of show staff saying Kyle was “incredibly nasty”.
But Mr Stanier says the programme helped thousands with counselling, family mediation and anger-management sessions.
He said: “Many people benefited from the aftercare service... there were also many who benefited and didn’t appear on the show.
“In some cases those whose needs are often unheard and ignored were acknowledged and heard by the aftercare team.”
He also said the show challenged homophobia, transphobia and racism, and gave a platform to survivors of domestic abuse and other traumas.
ITV axed the show in 2019 following the death of Steve Dymond, whose failed lie detector test for it ended his engagement.
Shortly before the cancellation, Mr Stanier testified to a Department of Culture, Media and Sport committee investigating reality TV.
Asked about Kyle’s “confrontational” style, he said: “I’m responsible for me and my behaviour. I can’t be responsible for the presenter’s behaviour.”
A letter to the committee from ITV chief exec Carolyn McCall revealed that during filming of the last season, Stanier advised producers to drop 49 guests to protect their welfare.
Kyle, 56, has said he will comment only after the inquest into Mr Dymond’s death, due to start this month.
