There have been great strides over the past five years to remove the stigma around incidents and recognize that every company has them and that the best way to deal with them is out in the open. Long gone are the days when upper management required site reliability engineers (SREs) to reduce incident count, which of course is a vanity metric that incentivizes people to avoid declaring incidents when in reality, it's much better to get ahead of them early and deal with them in a transparent manner.
One of the leaders of the modern incident management era is Nora Jones, who spent time working on building resilient systems and teams at both Netflix and Slack before starting Jeli. Now, Jeli is part of PagerDuty, the leading brand in incident response — I don't think anyone should be too surprised by this acquisition. Together, customers of PagerDuty now get a comprehensive incident management solution that offers the ability not only to collaborate and mitigate an incident in real-time but also to analyze that incident and learn from it so it doesn't repeat unnecessarily.
