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International Business Times UK
International Business Times UK
Vinay Patel

Jeff Bezos Called Amazon's Customer Service After Several Complaints Of Long Wait Times - Here's What Happened

Jeff Bezos Amazon Elon Musk Lex Fridman
In his CEO days, Bezos valued truthful data, even calling customer service himself to prove a point. This focus on stable principles, he argued years ago, is key for business strategy. (Credit: Wikimedia Commons)

In a rather unorthodox move during a meeting, Jeff Bezos placed a call to Amazon's customer service department, causing some awkwardness in the room. The wait time? Far longer than the metrics-suggested sub-60-second target, leaving Bezos on hold for over 10 uncomfortable minutes.

Appearing on the Lex Fridman Podcast (full video), the former CEO of Amazon, Jeff Bezos, recounted an instance when he contacted Amazon's customer service department.

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