ITV boss Dame Carolyn McCall said the broadcaster does not recognise allegations of a toxic culture at This Morning, saying “it deeply disappoints me”. The chief executive faced questions from MPs alongside ITV managing director Kevin Lygo and general counsel and company secretary Kyla Mullins about former host Phillip Schofield’s exit during Wednesday morning’s Culture, Media and Sport Committee session in Parliament.
Since the 61-year-old’s resignation, This Morning has been plagued with allegations of “toxicity”. Dame Carolyn confirmed the show has had two complaints about bullying or harassment in five years which were “both taken very seriously”, including from the show’s former resident doctor Dr Ranj Singh, who raised concerns about “bullying and discrimination” and afterwards felt like he was “managed out” for whistleblowing.
Talking about the allegations, she said: “It deeply disappoints me but we do not recognise that at This Morning, we have tangible evidence to tell you where the vast majority of people at daytime at This Morning are extremely engaged and very motivated.”
She later added: “When you use those words about our culture, we don’t recognise that at our culture, it doesn’t mean we don’t take it seriously.”
MP John Nicholson told the panel he had received many messages from employees past and present at ITV talking about the bullying culture at the broadcaster, with one describing daytime TV as “particularly toxic”.
The chief executive said: “They’re very disappointing to hear. Deeply distressing. I’ve said we’ve had two official complaints, both of them investigated – it does not fill me with anything but sorrow.”
Dame Carolyn also branded comments from This Morning editor Martin Frizell as “foolish” after he referred to aubergines when asked about allegations of a “toxic” work environment on the programme.
“I think Martin has made a mistake, I think he knows he made a mistake, I don’t think he intended to say that. It was a foolish comment; an ill-advised comment, I absolutely agree,” she said.
Dame Carolyn pushed back strongly against allegations that Schofield’s affair was an open secret at ITV as people including Piers Morgan, James Haskell and Kevin Maguire had suggested, the session heard. She said “we were repeatedly told nothing was happening”, and both men denied it “both formally and informally”, with the younger employee, referred to as Person X, being questioned 12 times.
“There was only hearsay and rumour and speculation… Nobody on the board would have turned a blind eye to something as serious as this,” she said, confirming there is “zero tolerance” for bullying, harassment or abuse of position at ITV.
Talking about those who have speculated the relationship was known about at ITV, Mr Lygo said: “A lot of these people, there is not a lot of them, but they worked as presenters on ITV for a very long time, some of them over 10 years, there was never any complaint from them while they were there. If they wanted anything it was 'more work please'.”
He continued: “It’s not surprising that when they go, they’re suddenly like, ‘Oh it’s awful’ when for a decade or more they were reaping the rewards and enjoying the job and everyone seemed to get on.”
Dame Carolyn told MPs the “imbalance of power, the imbalance of dynamics” made the relationship between Schofield and Person X “deeply inappropriate”, and ITV would have taken action, but no evidence of the relationship appeared during on-going reviews with “categorical denials” made until the day Schofield admitted the relationship and apologised. She also said if evidence had emerged about the relationship in the workplace “we would have acted very swiftly”.
“It was inappropriate to have a relationship with someone so junior in daytime,” she added. It comes after Schofield, 61, resigned from ITV and was dropped by his talent agency YMU after admitting to an “unwise but not illegal” affair with a younger male colleague on the show.
Dame Carolyn confirmed Schofield has been “receiving counselling” since his exit and she was “very concerned” about his welfare, adding that she felt he had been “hounded”. She also confirmed there is “no gagging order or NDA” to stop Person X speaking out about the situation, but confirmed he had specified Schofield was a “family friend” on his work experience application form.
“There were no alarm bells across ITV,” she said of his application form. The committee heard that Person X did work experience at This Morning aged 19 for roughly two weeks and “impressed people” before being put on a “runner pool” and later offered a longer-term fixed contract.
The session also covered the ITV-commissioned review into the facts by barrister Jane Mulcahy KC, with Dame Carolyn saying: “There will be things to learn.”
In a letter written on Monday to committee chair Dame Caroline Dinenage, Dame Carolyn set out the terms of reference for the external review led by Jane Mulcahy KC which will “consider the facts of this case and assess our relevant processes and policies” to decipher if it needs to be changed or strengthened. Dame Carolyn confirmed in the letter that the barrister will review complaints since January 1, 2016, “by employees or freelancers working on This Morning” and consider whether the steps taken were “appropriate and adequate”.
She also anticipated the review to be completed by the end of September this year. The session ended with chairwoman Dame Caroline saying the committee wanted to be confident that “ITV isn’t letting star power and favouritism damage the lives or careers of those working there” and where mistakes have been made, the broadcaster will be making changes “rather than making jokes about aubergines”.
Dame Carolyn thanked the board for the opportunity to “put some facts straight”, adding: “We will take every allegation about our culture seriously, but I think it would be very wrong to depict ITV as having an issue. We have given you a whole load of tangible evidence that we take it very seriously, that we will listen, that we will act and we will not wait for the KC… we will be looking at everything we do and we will be trying to improve it.”
