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The Mary Sue

Rachel Thomas

‘It was the most painful, excruciating, horrible experience I’ve ever had’: NYC woman pays $63 for service at Diana Beauty Spa. Then they rip her hair out

Lucia New York Yelp

A woman has a severe warning for her audience: Don’t go to Diana Beauty Spa in New York City, lest you want your hair pulled out of your scalp.

In a video with over 289,000 views, Lucia (@wanderlustlucia) described her painful and jarring experience going to the spa located near Chinatown. According to her testimony, the business ripped out “chunks” of her hair, leading to severe damage.

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