‘It was a nightmare’: Nordstrom customer tries to return $3k white leather Jimmy Choo bag with used feminine product in it. Then a manager steps in

One former Nordstrom worker is going viral for sharing a horror story from his time working at the department store. 

In a viral TikTok, ZoloftTwunk (@zolofttwunk) says he worked in Nordstrom’s designer handbag department in 2012, and the store had “no return policy” at the time. This means customers were able to return used or years-old items because the typical 30-day return with receipt rule was nonexistent.